Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
When I started the free trial subscription I had an Android, now I have an Iphone. How do I cancel my free trial?
Canceling before the trial
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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I want to cancel my dropbox trial
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there I signed up for a free trial and was unable to cancel it before the subscription was charged. I understand that this months fee cannot be refunded but I cannot see the subscription ANYWHERE either on my laptop or mobile device to cancel it. Can anyone help. When I check the plan on my mobile it states its already a basic plan, (I cannot find it on my laptop which makes me consider I more than likely signed up on my mobile and according to the info online you need to cancel on the device you signed up on) But the subscription has been charged and withdrawn from my bank account 😞
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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