GST in advertised prices in Australia

[Ben P.1]

The currently invitation-only Dropbox Basic Extra plan here in Australia is advertised at $2.99 a month. However, when you click through on the invitation to purchase it becomes $3.29 a month, due to the addition of GST (Australian version of VAT or Sales Tax) at 10%.

Just flagging that it's illegal in Australia to advertise prices exclusive of GST.

I get why it's happening and that it's not intentional, but reckon it's something you'll probably want to remedy.

The normal dropbox plans available at https://www.dropbox.com/plans are fine, they all include GST in the advertised price.

[Walter]

Hi there @Ben P.1 - thanks for bringing this to our attention.

Our team will look into it.

Let us know if you have anything else to add. 

[autobook]

I'm concerned about the invoice issued by Dropbox for subscription as it includes a GST component but there is no ABN stated on the invoice for Dropbox International.

The ATO regulations state that the supplier's ABN must be included within a tax invoice in order for the recipient to claim the GST.

I have searched on ABN Lookup under the entity name of Dropbox International and there is no ABN listed for the company.  Under Australian regulations a company cannot charge GST if they do not have an ABN.  I would like to have either an ABN for Dropbox or an invoice that does not have GST added.

[Nancy]

Hi @autobook, hope you’re doing well. 

Can we log a ticket for you, to look into your Dropbox account’s settings internally?

Let us know if it’s OK to reach out to this email address.

[autobook]

Hi Nancy, yes that would be fine for you to contact me through me email in order to try to resolve this issue for me and my clients.

Cheers....  Nick

[Jay]

HI @autobook, I've sent you an email, please could you reply to it as soon as you get a chance!