Feedback on the use of Dropbox by people who struggle with technology

[Oxonlady]

I upgraded to Dropbox Plus several months ago but I know very little about technology so I could not take advantage of the App's features. I would have appreciated a phone call from someone who could assist me. When purchasing the upgrade, could you offer the option to be assisted on how to make the most of it? I know that many members of the Community would know exactly what to do, there are still some of us who struggle with technology.
I have now cancelled my subscription to the Upgrade but I feel that I wasted months of subscription payments for which I cannot receive a refund. I have been in and out of hospital for 18 months, so haven't been able to do anything about cancelling my subscription or writing this post before...

[Hannah]

Hi there, @Oxonlady, thanks for reaching out to the Dropbox Community.

We really appreciate your feedback on the upgrading process; I've made sure to pass your comments along to our team.

Regarding your subscription, did you ever reach out to our support team?

If so, can you share with us the ticket number for your communication, so we can take a look?

Thanks!

[Oxonlady]

Hi Hannah, I didn't really know how to get through to the support team. I wasn't sure how to access the features of the Dropbox Plus app so I gave up and cancelled my subscription after around four months. Also I've been quite ill and have spent much of that time in hospital so it hasn't really been a good time for learning new things!

[Hannah]

I completely understand, @Oxonlady.

I'm really sorry about what you went through with your health, as well, and I hope you're much better now.

Is there something we can help you with right now?

Do you wish to know anything in particular about Dropbox?