Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I upgraded to Dropbox Plus several months ago but I know very little about technology so I could not take advantage of the App's features. I would have appreciated a phone call from someone who could assist me. When purchasing the upgrade, could you offer the option to be assisted on how to make the most of it? I know that many members of the Community would know exactly what to do, there are still some of us who struggle with technology.
I have now cancelled my subscription to the Upgrade but I feel that I wasted months of subscription payments for which I cannot receive a refund. I have been in and out of hospital for 18 months, so haven't been able to do anything about cancelling my subscription or writing this post before...
Hi there, @Oxonlady, thanks for reaching out to the Dropbox Community.
We really appreciate your feedback on the upgrading process; I've made sure to pass your comments along to our team.
Regarding your subscription, did you ever reach out to our support team?
If so, can you share with us the ticket number for your communication, so we can take a look?
Thanks!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I completely understand, @Oxonlady.
I'm really sorry about what you went through with your health, as well, and I hope you're much better now.
Is there something we can help you with right now?
Do you wish to know anything in particular about Dropbox?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!