Error when trying to upgrade my account

[Richard Burman]

My dropbox is full and everytime i try and upgrade it gives me an error. Any suggestions. 

Thanks 

[duranf]

I can't pay for me plan!! No one in customer service has been able to help!!! i'VE WAISTED HOURS!

[Hannah]

Hey @duranf, thanks for bringing this to our attention.

Have you tried upgrading your account, using a different browser or a private browsing window, to see if that helps?

If not, can you also try a different payment method/card?

[duranf]

-Tried Upgrading

-Used all browsers

-Also in desktop, laptop, work computer, phone, and app via my phone

-I've tried updating my payment method and  same message keeps coming up.

I have a huge wedding job that my client is waiting for and I cant give it to her.

This is ridiculous! Dropbox is a huge company and not a single person can call me over the phone to resolve this issue!

[duranf]

[Walter]

Hey @duranf - thanks for the screenshot and sorry to jump in here.

Would it be OK if we sent you an email to have a further look internally at this point? 

[duranf]

yes please. I still haven't received help