Error when trying to upgrade my account

[Richard Burman]

My dropbox is full and everytime i try and upgrade it gives me an error. Any suggestions. 

Thanks 

[Hannah]

Hey @Richard Burman , sorry to hear about this.

Can you send us a screenshot of the error you're getting, when you try to upgrade your account?

Are you upgrading from the Dropbox website or from the mobile app, billed through iTunes/Google Play?

Thanks in advance!

[Richard Burman]

Howzit Hannah, 

Im trying to upgrade from the Dropbox website, and billing is through iTunes. 

It first showed that my Dropbox was full in December last year and i upgraded it successfully i thought but i dont think it went through. It then kept giving me error messages when i tried to upgrade and kept saying contact customer support as seen i the second screen shot. 

[Hannah]

Hey Richard, thanks for the additional info and the screenshots.

Does trying from a different browser or a private browsing window help at all?

[Richard Burman]

HI Hannah, 

I just tried on edge and it give me the same error message. 

Rich 

[Nancy]

Hey Rich, sorry to jump in. 

You mentioned above that you’re upgrading using the Dropbox website, but billing is through iTunes. Can you please clarify that? 

Also, have you tried an incognito window perhaps? If not, please give it a go and let me know if it makes any difference.

[Richard Burman]

HI Nancy, 

I just Tried in an incognito window and i get he same error. 

Im also trying to pay directly with dropbox not through itunes. (Sorry for the confusion) 

The account is linked to my Gmail. 

This whole issue is super frustrating. 

[Hannah]

Thanks, Richard.

Mind if we reach out to you via email, so we can investigate this further internally?

[Richard Burman]

Hello Hannah, yes please absolutely. Do you have my email or should i send it? 

[Hannah]

I got it, Richard! Just sent you an email, so we'll continue there. Thanks!