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Error 500 when cancelling plan.

Error 500 when cancelling plan.

Xirimelo
Explorer | Level 3
March

Drop box is giving me a very bad experience. I have been trying to cancel my plan but it keeps saying error 500

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Megan
Dropbox Staff
March

Hey @Xirimelo, let's jump right into this! 

 

Have you tried cancelling your plan from a different browser or a private browsing window, to see if that helps?

 

Did you initially upgrade your Dropbox account via www.dropbox.com, or did you use the App Store/Google Play Store?

 

Let me know, and we’ll take it from there.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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