cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Community
English
Announcements
Musicians, convert your MuseScore files to PDF to play music on the go! Learn more here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox plus not upgraded

Labels:

Dropbox plus not upgraded

carlossantiago18
New member | Level 2
‎07-31-2023 06:18 AM

I have been charged for dropbox plus on my apple pay subscription but the dropbox still shows me as basic. What to do?

Labels:
  • 0 Likes
  • 1 Replies
  • 262 Views
0 Likes
1 Reply 1

Walter
Dropbox Staff
‎07-31-2023 06:58 AM

Hi @carlossantiago18, sorry to hear about this.

 

Could you try restoring your purchases as outlined here and let us know how it goes?

 

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

0 Likes
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?