Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Dropbox charged 5 times and my plan didn't get upgraded. Now when I try to reach out to the support team, they say you have to upgrade the plan to connect with them but how will I connect if my plan is not upgraded? They wasted 1 hour of my time just to find a way to connect with customer care but I still couldn't.
Contact me at [email removed as per Community Guidelines] and return my money and upgrade my plan.
Hi @armanroy123, sorry to hear about that!
Do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is coming from?
If you wish to contact with our support team directly to look into this matter in more detail, you can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Just to make sure you didn't upgrade the wrong account. Thanks a bunch!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Here you go.
Thanks for the info @armanroy123!
Did you contact our Support, or should I go ahead and send you an email?
I'm suggesting this since we'd need to discuss some account-specific info.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Send me an email
I just sent you the email, I'll see you there @armanroy123!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!