Dropbox account mismatch with Apple-ID after my husband died

[Alina-Nicole]

Dear Dropbox Community,

after my husband died - who had Dropbox purchased via a family subscription - I changed the payment method in my dropbox (now I know, that this wasn´t a good idea) to a different bank account - in my defense I didn´t know that the actual payment went via the Apple-ID.

Now Dropbox is complaining that there are no payments, while at the same time the Apple-ID subscription is still running. The Account has the same username of course and obviously the Dropbox System got confused and downgraded (!) by subscription to Basic with 2GB. I have a solid 133 GB of data in that dropbox account but can´t get to it, allthough I am actually paying (via the Apple-ID) - it´s just that Dropbox thinks I don´t (obviously).

Any idea how I can resolve that conflict ? As a "basic" user (which I am not) I have no direct support line, nor can I contact the dropbox team directly ...

Any ideas are appreciated.

br

AN

[Rich]

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@Alina-Nicole wrote:

As a "basic" user (which I am not) I have no direct support line, nor can I contact the dropbox team directly ...

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues