Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello, Dropbox Forums.
I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result.
When following the typical steps to cancel Dropbox Plus from the Android app, once redirected to Google Play it reads:
"We couldn't find your subscription.
Make sure you're signed into the right account (Note: I am) and check the list of your current subscriptions (It doesn't show up here)."
Has any other Android user ran into this problem? Does it eventually go away, or is this a dire issue? I'd rather not get billed for something if I don't end up feeling the need for it.
Thanks,
Locura
Hi @Keltrin, have you tried checking your Google subscriptions on this page to see if you can cancel your plan from there, if you were charged?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Have you tried contacting Google Play directly with the payment reference to see if they're able to locate it on their end?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Keltrin, sorry to jump in here, but I just wanted to mention that you can start by navigating to this page as outlined here.
I hope this helps!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!