Dropbox Plus subscription does not show up on Google Play.

[Locura53]

Hello, Dropbox Forums.

I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result. 

When following the typical steps to cancel Dropbox Plus from the Android app, once redirected to Google Play it reads:
"We couldn't find your subscription.

Make sure you're signed into the right account (Note: I am) and check the list of your current subscriptions (It doesn't show up here)."
Has any other Android user ran into this problem? Does it eventually go away, or is this a dire issue? I'd rather not get billed for something if I don't end up feeling the need for it.

Thanks,

Locura

[Keltrin]

I already tried all of that but it didn't work, I also sent in a email to dropbox for a refund and it's been two days of nothing..

[Hannah]

Hey @Keltrin, sorry to hear about this.

Can you give me the ticket number of the email you sent? 

[Ruth17]

Someone from Dropbox please help - I have the same problem.

All I want to do is cancel my trial but the app directs me to Google Play, where the subscription does not appear.

[Nancy]

@Ruth17, we can go ahead and log a ticket for you to this email address. Let me know if that’s OK.

[Ruth17]

Yes please

[Jay]

Hi @Ruth17, I've sent you an email, please could you reply to my message when you get a chance?