Dropbox India - Renewal Failed

[Gavin Fernandes]

Hello from India!

Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I don't see Dropbox on any banks platform of approved providers and therefore unable to renew my company's account.

I've tried with multiple cards and received this error message:

Payment Failed!
For Dropbox
On Bank Credit Card.
Reason: Non-compliant Recurring or Standing Instruction registered with Merchant. Use alternate source to pay the bill.
For details, contact your merchant.

Please help!
Thanks.

[tarunpande]

I was able to process the payment last week. I just entered by (VISA) card details again and the payment went through (without an OTP). 

[Dhruson Business]

I don't have other option can you please Guide.

[Megan]

Hi @Dhruson Business, I'd be happy to help! 

Can you give me some additional info as to what is happening on your end? 

Do you try to upgrade, or renew your plan? Do you get any errors? 

Let me know more!

[Dhruson Business]

I have updated details. But as per government i can proceed.

Thats why I don't have options to renew

[Walter]

Hi @Dhruson Business, I'm sorry for to hear you're having issues with this.

Would it be OK if we reach out via email to have a further look internally? 

[jaysitaram]

I am trying to upgrade to a family subscription from individual and the payment keeps failing. If accepted the original payment why should the upgrade fail, has a solution been found for this.

[Walter]

Hey @jaysitaram, sorry to hear you're having issues with this.

May I send you an email to investigate a bit further?

[jaysitaram]

Hi Walter

Thanks sure please send me an email — same address as my drop box account email

[Walter]

Sure thing @jaysitaram - you've got  

[tarunpande]

Team,

I was able to pay for the renewal a couple of months ago, but as I am adding additional licenses to our account, I am facing the same payment issue (for India based credit cards). Is this becoming a recurring issue again? I tried using multiple cards but the same issue is cropping up again and again. I am getting the following message:

"There was an error completing payment. Please update your payment information, or change to another type of payment and try again."

Can someone please look into? The support is quite useless.