Dropbox India - Renewal Failed

[Gavin Fernandes]

Hello from India!

Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I don't see Dropbox on any banks platform of approved providers and therefore unable to renew my company's account.

I've tried with multiple cards and received this error message:

Payment Failed!
For Dropbox
On Bank Credit Card.
Reason: Non-compliant Recurring or Standing Instruction registered with Merchant. Use alternate source to pay the bill.
For details, contact your merchant.

Please help!
Thanks.

[Hannah]

Hey @tarunpande, thanks for the nudge here and sorry to see you're having trouble with this.

Do you have a ticket number for your communication with our support team, so we can investigate on our end?

[shampa]

I am trying to upgrade my dropbox plan from dropbox plus to dropbox family from India. However, I am getting the error message "Please update your payment method to perform this action", each time I try to upgrade my plan. I have tried multiple credit/debit cards, but the system returns the same message. My current plan expires in two days. I am not sure if this is because of the new RBI guidelines. Please advise. 

[Jay]

Hi @shampa, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[shampa]

Hi @Jay, Sure. You can contact me on the email associated with my dropbox account. 

[Jay]

Thanks, I've sent you an email, please could you reply to it when you get a chance.

[shampa]

Hi @Jay, I have replied to your email. 

[Jay]

Thanks, I've replied to your message!

[smi8]

Hi I'm facing the same problem and my account has been downgraded & so has access to vault etc - how do I get the payment to work? thanks!

[Nancy]

Hey @smi8, thanks for posting about this here!

Can you let me know what type of error message you get if you try to re-upgrade your Dropbox account? 

Does the issue persist via different browsers, as well?

[tewariv]

Guys is this solved ? I am trying to buy extra 1 tb storage in my Plus plan...all to no avail. Keeps asking me to upgrade payment method. Any solution ? Managed to renew...BY CHANCE ..the transaction just got through. However the upgrade seems to be a different story. Tried with 2 different cards. No luck.