Dropbox India - Renewal Failed

[Gavin Fernandes]

Hello from India!

Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I don't see Dropbox on any banks platform of approved providers and therefore unable to renew my company's account.

I've tried with multiple cards and received this error message:

Payment Failed!
For Dropbox
On Bank Credit Card.
Reason: Non-compliant Recurring or Standing Instruction registered with Merchant. Use alternate source to pay the bill.
For details, contact your merchant.

Please help!
Thanks.

[Hannah]

Hey @Rmahashabde, thanks for the comment here.

Do you mind if I reach out to you via email, so we can look into this more closely?

[Rmahashabde]

Yes, please contact me as soon as possible to resolve this issue.

[Hannah]

Absolutely, I just reached out to you, so make sure to check your emails. 

Have a great weekend!

[tarunpande]

Team,

We have been facing the same issue and the website support has been most unhelpful. Can you please look into?

Thanks.

[Hannah]

Hey @tarunpande, thanks for the comment here and sorry to see you're having trouble as well. 

Would you mind sending me the ticket number from your communication with us, so I can check it out?

[tarunpande]

Ticket #15328193.

Many thanks.

[dataP]

i am facing same issue. i have been trying since last week but failed.

i was told in ticket to not to use paypal and make payment using credit card but adding credit card directly  on dropbox website failed does not move to next page.

says "failed, try again"

please reply me as soon as possible today.

[Hannah]

Thanks for the ticket ID, @tarunpande!

I can see that you were already in contact with another agent about this, so they should have already provided all the info you need about this issue.

As for you, @dataP, can you please login on a different browser or an incognito/private browsing window, and try to update your billing info (with a credit card), to see if that works?

[pod8]

Hi,

We are facing the same issue and have been running in circles since October with no solution from support. This is really a sad state of affairs that this issue is taking so long to get sorted. Unless there is a permanent solution, long time customers like me will be forced to jump to another provider. 

Is there an ETA on this?

Thanks!

[Mahesh1969]

Has anyone got a solution so far on this?  I am also facing an issue and want to know how this is getting resolved.