Plans and Subscriptions
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Hello from India!
Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I don't see Dropbox on any banks platform of approved providers and therefore unable to renew my company's account.
I've tried with multiple cards and received this error message:
Payment Failed!
For Dropbox
On Bank Credit Card.
Reason: Non-compliant Recurring or Standing Instruction registered with Merchant. Use alternate source to pay the bill.
For details, contact your merchant.
Please help!
Thanks.
I just upgraded my plan and the issue was solved.
Because of RBI Guidelines Dropbox and other International payments are not processed. Is there a work around?
I am facing the same issue. I chatted with your support and they mentioned it is some engineering issue (which I doubt). Please guide. My monthly renewal has already failed.
Hi all, sorry to jump in.
@alberttjohn8 , do you have a ticket number perhaps from your communication with our support? I would like to have a look into it as well, if that is OK with you.
@Muthuindia , if you still have the same issue, I could send you a message over to the email address that is linked to your Community profile and check this.
Cheers!
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Yes Nancy. Please send me an email to dicuss this please.
Regards,
Muthu
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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