Plans and Subscriptions
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Help, my account downgraded automaticcally and nog I can't upgrade anymore... Each time I go To Plus plan, I gent a 500 error.
Now my files are saved locally and I can't sync with my collegues...
Thanks for posting this here, @Peter Bordon.
Are you getting the same 500 error via different browsers, or incognito mode?
If yes, can you send me a full screenshot of what you see?
Keep me in the loop.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi Nancy,
Thanks for replying.
I'm stuck in a loop every way I go. I've contacted Dropbox several times, and they can't help me.
Here's the screenshot
Hi @Peter Bordon, do you have a ticket number from your communication with our Support perhaps?
Did you previously update directly from us, or using the Apple/Google store?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan, the ticket has been closed. "Problem solved". That's why I'm trying to get help on this platform.
I didn't updated at all.
I can send you my chat transcript with Sales? They said I have to wait on Support team. But they closed my ticket?
Hi @Peter Bordon, in this case I'd be happy to send you an email, in order for us to have a closer look into this.
Are you okay with that?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Yes please, [email removed as per Community Guidelines]
The conversation is in Dutch
Hey @Peter Bordon, I just sent you an email!
I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan, I didn't receive any email.
I'm back from teh holidays and still need help resolving my problem...
What can we do?
Hey @Peter Bordon. I can see Megan logged a ticket for you, but it was automatically closed by the system, as there was no reply after a few days passed.
If you want, we can open one more ticket to look into this further.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!