Double Charges on Dropbox

[darobone]

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?

[WTH01]

Hi. I apparently had a fraud issue on my ATM card and my bank closed my account for me and reissued me another. I then received a message from Dropbox that I owed them the monthly fee...but I got it twice! That is when I discovered that I had been paying for two separate subscriptions for quite some time!  I have two Gmail accounts (both are personal accounts that I do use).

Are we not able to use two email addresses under one Dropbox account without being billed for two separate accounts?

If so, how can I cancel the additional unneeded account and transfer everything from that account to my original account without losing anything? And can I get refunded for the charges?

If we cannot have more than one email address on an account without paying another monthly fee, is there another better storage app to refer to that does allow it?

[Kumar99]

Okay thank you for your prompt response, Megan. I have replied already 🙂

[Megan]

Hi @WTH01, I'd be happy to answer that for you! 

The way for you to be able to use two emails under one account, is if one of the emails is a secondary one. You can see more about that here. 

In regards to moving content, you can merge files and folders between accounts like so. Are you able to access both Dropbox accounts? 

Let me know more, and we'll take it from there. 

[Paulcarrie12]

I have Billed Twice and refunded once all on the same day.

Can someone at Dropbox please contact me or can anyone advise legal help to stop this?

[Megan]

Hi @Paulcarrie12, I hope you're doing well!

I just sent you an email, in order for us to have a closer look into this. Feel free to respond as soon as possible, and we'll take it from there.

Cheers! 

[LuciaTejada]

Hi. I have one account. I am being charge twice for the same account from Dropbox, $119.88 on 25 august 2022 and $119.88 on 26 august 2022. I downgraded my account and on 26 august get a $119.88 refound but I was charged $239.76. I need help and can’t get any help with chatbot.

[Megan]

Hey @LuciaTejada, let's jump right into this!

It sounds like you might have two Dropbox accounts, could this be the case? 

Would it be okay for me to reach out via email, in order for us to have a closer look into this? 

Let me know! 

[Waynemonvac]

How do I get rid of this second charge on my account. 2 charges on the same day- if it’s a legitimate charge then please explain. Thanks

[Rich]

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@Waynemonvac wrote:
How do I get rid of this second charge on my account. 2 charges on the same day- if it’s a legitimate charge then please explain.

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

In the meantime, you can use the credit card charge lookup tool to identify the other account you're being charged for.

[SiWeSy]

I recently noticed I've been double billed for years now. When I search many others have had the same issue. Has anyone ever had it successfully resolved? Given the number of reports over the years this just seems like outright theft by dropbox. It's obviously a known issue.

I have a ticket open now #B-1DN21424X05132452

All of these charges are on the same billing agreement