Double Charges on Dropbox

[darobone]

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?

[Hannah]

Hey @Kwitt, sorry to hear that.

Are these all credit card charges? Or perhaps iTunes/Google Play ones?

If it's credit card charges, you can use our lookup tool to look them up and see which account they're for.

Let me know what you find.

[francesc2]

Even though my account has been paid up until April 2024, Dropbox appears to have denied me access.  Contacting support is impossible. Chatting with support was like chatting with a bot. By my reckoning, Dropbox has closed my account with four months still to go, and is making it impossible for me to update my billing details. I ended up registering again in the hope that I would access my existing account. Now it appears Drop box is charging me double for 4 months. 

[Mark]

Support is available via www.dropbox.com/support - I recommend using the contact forms instead for account issues 🙂

[Hannah]

Hey @francesc2, when you say that you've been denied access, can you clarify that?

And what kind of charges are you getting? Are they credit card ones or from iTunes/Google Play?

[Peter Sperski]

I was double charged by Droopbox and after 1 month of exchanging dozens of emails and chats with their team I was told that it was not a Dropbox charge by a senior consultant. He asked me to open a dispute with my bank. my bank proved it was a Dropbox charge. I got the refund, but it took me 2 months. It was USD 180 charge and I believe many people would just give up, I was close too. It is a very frustrating working with Dropbox customer service team.

[leesangwon]

드롭박스 플러스를 구매했는데 카드 결제 내역을 확인해보니 1번이 아닌 2번 금액이 차감된 것으로 나타났습니다. 어떻게 해결해야 할지 난감한 상황입니다.

[Hannah]

안녕하세요 @leesangwon 님, 이 문제로 인해 안타깝게 생각합니다.

이에 대해 결제 페이지에 무엇이 표시됩니까? 거기에도 이중 청구가 보이나요?

그렇지 않은 경우 결제 조회 도구를 통해 청구 내역을 확인해 보시기 바랍니다.

두 요금 모두 동일한 Dropbox 계정에 대해 청구된 것으로 표시되나요?

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Hey @leesangwon, sorry to hear about this issue.

What do you see in your Billing page about this? Do you see the double charges there as well?

If not, I would suggest verifying the charges through our payment lookup tool.

Does it show that both charges are for the same Dropbox account?

[leesangwon]

결제 페이지에서는 1개의 결제 청구서만 있지만 제가 카드를 바꾸면서 결제된 내역에는 119.88달러가 같은시간 총 2번 결제되어서 1회를 환불해달라는 이야기입니다.

당사의 전산을 확인하면 되지 않을까요? 

[Jay]

Hi @leesangwon, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
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@leesangwon 님, 안녕하세요. 민감한 결제 정보와 관련된 내용이므로 지원팀에 직접 문의하여 이 문제에 대해 자세히 알아보시기 바랍니다.

계정에 로그인하지 않은 상태에서 시크릿/비공개 브라우징 창을 열고 이 링크에 액세스하여 '기타'를 선택한 다음 액세스할 수 있는 이메일 주소와 결제 정보를 입력하면 됩니다.