Double Charges on Dropbox

[darobone]

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?

[Hannah]

Hey @SiWeSy, thanks for reaching out the Dropbox Community.

From what I can understand, you're probably paying for 2 different Dropbox subscriptions, both on the same plan.

Do you see any double charges in your billing page here?

If not, our support team can definitely help you figure out which account the second payments are for, so I would suggest reaching out to them directly.

[SiWeSy]

No I don't but I've never had another dropbox and I don't see how I could have them on the same paypal billing agreement even if I did.

[Nancy]

@SiWeSy, from what I can see, you’ve already logged a ticket with our support team, and it’s been sent over to our specialists.

Please keep checking that email thread, as our team will get back to you there.

Thanks!

[Peter Sperski]

I have been using Dropbox for 4 years, my card has been charged every 9/1 USD 125. This year it happened as usually USD 125 on 9/1, but one month later my card has been charged again, USD 180 on 10/1.

I spent 3 days talking to chat, bank, exchanging emails and... Dropbox won, they charged me USD 180, I don't know what for, they don't know either, but I lost USD 180.

they asked me to open a dispute with my bank and simply ignored. 

I'm disappointed, feel robbed, but what one, simple consumer can do when working with one of the largest IPOs in tech. I'm simply nobody.

[Hannah]

Hey @Peter Sperski, thanks for reaching out to the Dropbox Community.

It sounds strange that our support team could not locate the payment in question; can you please give us the ticket number for the communication, so we can check it out?

[Peter Sperski]

as I wrote, I have been talking to your team for past 3 days and called bank multiply times. some of the tickets are 

22743511, 22735940, 22741994, 22741887, 22735476, 22735406. today morning (I'm based in Taiwan) I was told that despite providing transaction ID, authorization code noone can find the transfer and a manager is dealing with it. in the evening (TW) James replied "open a dispute for this case. I can not find it.If you need further assistance, please don't hesitate to contact me."

I called bank again and they said - THIS IS BLACK AND WHITE - DROPBOX CHARGED YOU!

AFTER 3 DAYS NOTHING SOUNDS STRANGE TO ME IF IT IS ABOUT DROPBOX. SHAME!!!

[Peter Sperski]

you, including managers have been looking to this for 4 days.

I wrote - I'm nobody... now you will send me hundreds of messages... and I will give yo USD 180.

James already replied "open a dispute for this case. I can not find it. If you need further assistance, please don't hesitate to contact me."

bank stated veryt clearly - DROPBOX ISSUE

[Hannah]

Thanks for the additional info, Peter.

I can see you're in contact with our specialists about this, so any additional info you have, you can send it to them, so they can assist you further.

I passed your comments along and raised the priority of your case from my end, so our colleague will get back to you really soon.

[Peter Sperski]

Bank has proved this is Dropbox charge, I spent 4 days providing all info you requested. DROPBOX could not find the charge, so I'm paying for service I did not order. DROPBOX marked this case as closed.

FOR GOD SAKE - 9/1 is a Dropbox charge, you agreed charge happened. 10/1 - I have prove from bank this is exactly the same company.

DROPBOX MARKED THIS CASE AS CLOSED AND ASKED ME HOW SATISFIED M I WITH YOUR SERVICE.

YOU LITERALY DID NOTHING TO HELP ME. SATISFIED - ARE YOU KIDDING?

[Kwitt]

Can someone contact me asap please on the email that is set to my acccount- I cannot figure out how to stop this double payment or why it started of its own accord to charge me double every month