Double Charges on Dropbox

[darobone]

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?

[Jay]

Hi @darobone, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

[Kumar99]

Hi! I am being charged twice for the same account monthly. How do I get the refund for those that I am charged excessively and stop the double payment. Hope someone can reply or get to me as soon as possible, looking for dire help!

[Megan]

Hi @Kumar99, I'd be happy to help!

Can you try contacting our Support team directly? They'd be able to have a look into account-specific info and let you know how to proceed next. 

Once you do, feel free to reply back here, and let me know your ticket number so I can locate it on our system.

Thanks! 

[Kumar99]

Hi Megan, I have sent an email to the support team and given details of the transaction for this month itself. Hope the team gets back as soon as possible and hope you can help me to follow up with them if they have not replied

[Megan]

Hi @Kumar99, great job! 

Feel free to send me your ticket number reference, so I can locate it on our system. 

Thanks!

[Kumar99]

Hi Megan, my ticket ref number is 17279740. The person has asked me to check the 12 digit alphanumeric code. I am not sure how do you enter this but I have a screenshot of the double billing below here. Hope you guys can get back to me as soon as possible. Will prefer a call or video chat if possible rather than going back and forth in the community and through ticket request. I do not mind going to customer care centre as well if there is one located in Singapore. Hope you guys can get back as soon as possible because like I mentioned, this issue of double billing has been happening for many months already since I have subscribed to dropbox

[Megan]

Hi @Kumar99, let's look into this! 

I just sent you an email, in order for us to have a closer look into this. I'll see you there.

Thanks a bunch!

[Kumar99]

Hi Megan, so sorry that I wasn't able to follow up on the message as I got caught up with work. So what's the follow up from here as from my previous post, I have sent a screenshot of how I am charged twice. Do you want me to contact the bank? or is there something else you want me to do. And in the case that I am doubly billed, will Dropbox be able to refund me for the double billing? 

[Megan]

Hey @Kumar99!

I sent you a new email, in order for us to have a closer look into this. Can you reply back to me, please? 

Thanks!