Charged annually for Dropbox Plus and also Monthly through Apple Pay

[sdwriter]

Hi - I pay an annual subscription for Dropbox Plus that is billed through Dropbox. I've recently discovered I've been charged through Apple Pay for $11.99 also for Dropbox Plus. However, when I've contacted Dropbox support (twice), they are unable to help me because I do not have a "transaction ID" on my bank Statements. I contacted Apple Pay, and they were able to refund two months and said that Dropbox should refund the rest. Has anyone else had this problem? 

[Walter]

Hi there @sdwriter, sorry to hear about this.

Since you've already contacted our support team about this, could you share your ticket ID so that I can look it up in our system?

Thanks so much!

[sdwriter]

#20157150

Thanks!

[Walter]

Thanks for that @sdwriter 

I was able to locate it in our system and passed your comments along to the agent handling your case.

If you need further assistance, you can ask directly via your ticket. 

Let me know if you have anything else to ask. 

[sdwriter]

My issue still has not been resolved.