Changing from Monthly to Annual plan through Google Play Store

[EmmaRoseR]

Hello! I have a monthly plus membership through the Google Play store. I would like to change it to an annual membership as I assume that will save me money. However, when I go to do this through the play store, it says "this Google account does not have a subscription to your current plan." But I do, I pay for it every month. How can this be resolved please?

[Walter]

Hey @EmmaRoseR, sorry to hear you're having issues with this. 

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

Also, have you ensured that you're using the same email address for your Dropbox account and your Google Play account?

Keep  us posted, Emma!

[EmmaRoseR]

Hello,
I would like to show you a screenshot but I'm not sure how to do that here. As for your other question, yes, I have checked that my Google Play and Dropbox accounts are both signed in with my mail gmail account.

[EmmaRoseR]

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[EmmaRoseR]

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[Hannah]

Hey @EmmaRoseR, thanks for your reply.

I removed your links here to avoid unnecessary traffic in your account. 

And I'm afraid that if you're billed through Google Play, you can only have a monthly billing schedule.

If you wish to be billed annually, you'd need to cancel your subscription, allow your account to temporarily downgrade and then re-upgrade directly through our website.

I hope this helps, but let me know if you still have questions.

[EmmaRoseR]

Thank you so much for that information. Can you tell me what the annual plus subscription costs?
Also, of I cancel and downgrade my account, will I lose anything?

[Rich]

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@EmmaRoseR wrote:
Can you tell me what the annual plus subscription costs?

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You can see the pricing in your currency on the Plans page.

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Also, of I cancel and downgrade my account, will I lose anything?

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No, you won't lose any files. If you're over your storage quota after the downgrade then syncing will temporarily stop, but it will resume again once you re-upgrade.

[EmmaRoseR]

Thank you so much to everyone for your help and guidance! What a great community!

[EmmaRoseR]

Interestingly, that link only shows me all the monthly plans I could have. No annual plan information.