Cannot join family account

[haraanargya]

Hello, i'm trying to join to a family account. But everytime i click the invitation link, it shows error like this
 

 

[Nancy]

Hi @haraanargya, and thanks for posting on our Community.

Can you try to join this Family account via another browser and let me know if you keep seeing the same error message?

Give me a nudge when you've got more updates!

[haraanargya]

Hi Nancy,

Thank you for responding.

I've tried using chrome and firefox, but non of them are working. Any other suggestions?

[Jay]

Hi @haraanargya, could you try having the Family manager delete the invite and re-invite you to the family again?

[haraanargya]

Hi, @Jay @Nancy 

Still no luck. Any other suggestions?
Thank you

[Jay]

What type of account are you on currently? You can see this info on this page on your account when you login.

[haraanargya]

@Jay its dropbox basic plan

[Jay]

Have you been in contact with the support team regarding this matter, and if so, do you have a ticket ID so I can look into it?

[haraanargya]

Hi @Jay ,

Yes i have contacted support team and here is the ticket id 15844081.

But they are a little bit slow to respon maybe due to different timezone, so i asked here.

[Megan]

Hey there, @haraanargya, happy Tuesday! 

I've located the ticket number you provided, and I made sure to pass your comments on to our specialists. 

Since you're working with a specialized agent on this, the best way to go about it is to wait for their guidance on the next steps. 

It's indeed a unique case, and I'll keep an eye out for this. If you need anything else in the meantime, don't hesitate.