Cannot join family account

[haraanargya]

Hello, i'm trying to join to a family account. But everytime i click the invitation link, it shows error like this
 

 

[jremvik]

I'm having the same issue. Tried using another email address and received an invitation to that one, but the same error came up...This is super frustrating. My husband and I have spent so much time on this, and Support isn't helping. 

[Megan]

Hi @jremvik, let's see what we can find together on this! 

You mentioned that you've contacted Support already. In this case, can you send me your ticket number in question, so I can have a look and locate it in our system? 

Thanks a bunch!

[Masina]

I am experiencing a similar issue and have spent an hour with BOT/Support trying to resolve.

Invites and reminders have been resent.

Different browsers have been tried.

Incognito browser logins have also been tried.

I can't find a support email address to get a ticket.

This is a waste of time in trying to resolve a simple request to join a family group.

Please help.

Thanks

[Jay]

Hi @Masina, I'd recommend getting the Family manager to contact the support team directly from their account for the team to investigate this matter further.