Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I am not an idiot. Dropbox will NOT let me cancel my account. What is up with Dropbox?
@Pamswatercolors wrote:
My pc
Then you can cancel your subscription through the Dropbox website, at the bottom of your Subscriptions page.
@PGunn wrote:
I am not an idiot. Dropbox will NOT let me cancel my account. What is up with Dropbox?
Did you upgrade through the Dropbox website, or through the app on a mobile device (Apple App Store/Google Play Store)?
@Pamswatercolors wrote:
My pc
Then you can cancel your subscription through the Dropbox website, at the bottom of your Subscriptions page.
No, that does not work. I have gone to Manage Account. There is NOTHING at the bottom of the page that say Cancel Account. There is nothing there.
Hey @Victoria210 - is it possible that you're looking at an account that's on the free, Basic plan perhaps?
If that's so, it's normal that you don't get a cancel option.
If you'd like to delete your account instead of cancelling a subscription though, you should be following these steps.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Nope, does not work. There is nothing at the bottom of the page that says Cancel Subscription
No, I am logged into my account. I go to the icon with my name and go to Manage Account. There is nothing there to cancel my subscription.
I do not want to delete my account. I am finished with my book and no longer need a subscription. I just want to cancel my paid subscription
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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