Cancelling Annual Subscription

[ghrb]

I wish to cancel an annual subscription 5 months in advance of the renewal anniversary. When trying to change plan within my account, it appears you want to downgrade storage capacity immediately - despite having paid for 2TB up to July....

Would I get a pro rata refund for the remainder of the subscription?

[Rich]

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@ghrb wrote:

I wish to cancel an annual subscription 5 months in advance of the renewal anniversary. When trying to change plan within my account, it appears you want to downgrade storage capacity immediately ...

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Downgrading your account doesn't cancel it immediately. You're basically just turning off the automatic renewal and your account will downgrade back to Basic at the end of your billing period.

• https://help.dropbox.com/plans/downgrade-dropbox-plus-professional-plans

[ghrb]

Thanks for the reply.

So it's a complete coincidence that the wording of the warning just before you confirm cancellation intimates your world will collapse and you'll lose all data bar 2gb...

Reassuring.