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Has anyone experienced this, I created a business team account by mistake and wanted to cancel and start over.
I asked the chatbot if I should cancel my trail plan and start over or downgrade. They advised me to cancel the account.
I did so and now when I try to create a new account with a basic plan I cannot do so for 30 days. Is there any way to get around this?
Hey @Istyle2USA, thanks for reaching out to the Dropbox Community.
Can you please describe the exact steps you followed?
Also, what kind of error did you see when you tried to create a new Dropbox account under the address used for the Business trial?
Let me know!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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To cancel a Dropbox free trial: 1. Log in to www.dropbox.com with your admin credentials. 2. Click Admin console in the left sidebar. 3. Click Billing in the left sidebar. 4. At the bottom of the page, click Cancel your trial. 5. Click Cancel Dropbox Business. 6. Click the checkbox to acknowledge that disbanding a team is permanent. 7. Click Disband team and log out. -You’ll receive an email confirming that your free trial is canceled. For more reference, click here: https://help.dropbox.com/plans/cancel-dropbox-business-free-trial .
Take your time. Please let me know if you have questions or if you have completed the procedure. I will stay here on the chat with you and check up on you every 2 minutes to make sure we are still connected.
Clarence
I'm going through the steps now, I tried this and made a mistake please hold
Thanks, @Istyle2USA.
And what did you see when you tried to create a new account?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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That I could not create a new account for 30 days using the email and password I put in. So I changed the password and it still would not accept it.
Hey @Istyle2USA - sorry to jump in here, but could you send us a screenshot of the exact error you're getting (omitting any personal information) so that we can have a visual too?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I see, thanks for the additional information @Istyle2USA
Would it be OK if we reached out via email to have a further look internally at this point?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Please do, [removed per the Community's Guidelines]
Sure thing @Istyle2USA - you've got
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!