Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi @Kara23 ,
Thanks for reaching out.
Can you please check this look up tool so you can identify the email address associated with the charge in question?
Does the email address shown seem familiar to you at all?
We can take it from there. Please contact us after checking the link sent.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!