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jaczenon
New member | Level 2

Please cancel my subscription monthly for $19.99 NOW.   I can

 not download this dropbox, so please give my money back.  I want to cancel my subscription NOW.  

ASAP    thanks jackie 

1 Reply 1

Rich
Super User II

@jaczenon wrote:

Please cancel my subscription monthly for $19.99 NOW.


No one here can do that for you. You need to cancel your subscription yourself, either through your Plan page (if you upgraded on the website) or through your mobile device (if you upgraded through an App store). Otherwise you would need to contact Support directly.

 

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Also note that in most cases, payments for Dropbox subscriptions aren’t refundable. To verify that's the case for your account, you would need to contact Support directly.

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    Rich Super User II
What do Dropbox user levels mean?