Cancel subscription without logging in

[LozT]

I cannot log in as I do not have access to email address any longer and cannot log in to change it. How can I cancel my subscription?

[Jay]

Hi @LozT, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
 

This will help me to assist further!

[LozT]

Not sure what you mean by - opening an incognito/private browsing window?

[Jay]

You can find instructions for Incognito Mode or Private Browsing mode here:
 

• Chrome: https://support.google.com/chrome/answer/95464
• Firefox: https://support.mozilla.org/en-US/kb/private-browsing-browse-web-without-saving-info
• Safari: http://support.apple.com/kb/PH19216

[LozT]

Thanks Jay

I have submitted the request