Re: Cancel subscription without logging in
Hi @LozT, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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You can find instructions for Incognito Mode or Private Browsing mode here:
- Chrome: https://support.google.com/chrome/answer/95464
- Firefox: https://support.mozilla.org/en-US/kb/private-browsing-browse-web-without-saving-info
- Safari: http://support.apple.com/kb/PH19216
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know. Need help with something else? Ask me a question! Find Tips & Tricks Discover more ways to use Dropbox here! Interested in Community Groups? Click here to join!