Can't upgrade account. It won't allow me to verify the payment.

[rjmassey]

Please could someone from sales get in touch? I'm trying to purchase dropbox plus but the dropbox web site appears not to be contacting my bank. See attached screen shot  - the popup appears where I should be able to verify my identity, but then nothing appears in the box. I've tried from two browsers, and have waited several minutes. Thank you.

[Jay]

Hi @Travis_JP, what error are you getting exactly when trying to upgrade? 

Have you tried the previous steps in this thread such as using a different browser to upgrade?

[SIMON30]

Same issue here - just want to update my card so I can continue using Dropbox

Tried different browsers, different devices, cleared cache, incognito mode

The problem is with Dropbox and their 3DS verification

Getting ready to jump ship and find an alternative cloud service

I guess Dropbox don't want my money??

[Hannah]

Hey @SIMON30, have you tried contacting our support team about this?

If you'd like to do so, please get back to us with a ticket number for your communication, so we can look it up in our system.

Thanks.

[gedensor]

Same issue here, Live chat was hopeless, just telling me to try a different browser!! Why can't dropbox see this is a huge issue. I am now moving to a different provider simply because I could not update my bank card which expires this month! 

[Mandeep Rawat]

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