Can’t cancel subscription as my email is deleted

[Tobychc]

Hello,
I have a Dropbox account which created by the mail of past company which I’ve left almost 1 years ago.
But the account still has my credit card info and Dropbox has been charging my card.

I cannot log-in as the business email address which is no longer in existence and cannot be recovered, also not able to login in any other way, which means that I can’t cancel the subscription by myself.

Plus, it’s worth to be mentioned that I’ve already sent a message through Dropbox Support to notice the situation and ask for cancelling the plan on 2023/09/17, which the message is written in Mandarin.

But I haven’t received any response till now, which means that:
1. Due to the problem of not able to login to Dropbox, my subscription is unwanted but still ongoing.
2. The request of cancelling the subscription I sent through Dropbox Support on 2023/09/17 is still pending, and the problem has not be solved.

With situations above, I would like to ask Is there anyway to:

1. Cancel the subscription of the account.
2. Receive the refund of lastest payment (because I’ve sent the request on 2023/09/17 to notice the situation, but haven’t received any response.)

Any help would be appreciated.
Thanks!

[Megan]

Hey @LozT, if you follow the steps I provided above, you should be able to contact our Support team directly. 

Also, you can use a current email address that you need to be contacted to, that way you can receive our emails. 

If you have any questions, let me know! 

[LozT]

I followed those steps twice and still no replies. I got charged the fee again yesterday

[Hannah]

I'm really sorry to hear about this, @LozT.

Can you give us the ticket number for the most recent ticket that you opened, so we can look into this on our end as well?

[LozT]

I didn't get a ticket number

[Megan]

No worries @LozT!

I just reached out via email, and I'll be happy to see you there.

Cheers!