Can't cancel a trial (where is the Plan tab?)

[deskchair]

I got an email saying my free trial ends in 7 days.

I attempted to cancel but there is no "Plan" tab, per the instructions:

Somebody please help!

[deskchair]

Make it easier to cancel a trial so people forced to use this product to fill out a form don't feel abused.

[Rich]

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@deskchair wrote:

I attempted to cancel but there is no "Plan" tab, per the instructions:

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Does your Dropbox account use the same email address where you received the message about the trial ending? Could you have a second account under a different email address?

[deskchair]

Same email address was used for the account

[Hannah]

Hey @deskchair, are you able to access the plan tab directly from this link?

[deskchair]

Hi Hanna,

I don't see a plan tab on the Subscriptions page either.  This is what the Subscriptions page looks like for me.

[Megan]

Hey @deskchair, thanks for the screenshot!

I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.

[deskchair]

Hi Megan, I appreciate your response. 

I thought I had cancelled it a week ago, but then I got an email this morning telling me that my trial ends on Feb 24, and if I don't cancel it, I'm going to be billed.  So now I'm concerned that my efforts to cancel the trial didn't work and I'm stuck in a "free trial" trap. I only needed to use Dropbox to fill out a form to sign up my daughter for soccer but I had to give up my credit card in order to get Dropbox and the FAQ tells me that even if I cancelled the credit card DropBox would still come after me for payment until the account is cancelled, but the instructions for cancelling don't match what I'm seeing when I log in.  

I don't know why Dropbox is sending me an email implying that I need to cancel my trial if it's already been cancelled...  Stressful. 

[Megan]

Hi @deskchair, perhaps it's an automated message, or the cancellation wasn't registered to the system yet. 

In any case, since your plan page states " Dropbox Basic" and you've made sure that you've already cancelled, I'm confident that you won't get charged. 

However, there's no need to worry, even if you do. All you'd have to do then, would be to reply back to me here, and we'll take care of it. 😊

[deskchair]

Sounds good. Thanks!