Black Friday Deal email

[Antonio Segurado]

Hello,

I received an email from Dropbox to upgrade my account with a 25% discount. 

It's December 1st, and the offer ends December 2nd. When I click on it, it tells me it's no longer available.

Is the offer still on the table?

Thank you.

[Walter]

Hey @Antonio Segurado, thanks for posting on our Community and happy December!
 

Could  you check if the email is coming from an official domain of Dropbox?

If it's indeed legitimate, we can send you an email to have a further look internally.

Just let us know!

[Antonio Segurado]

Hello @Walter,

The email is official and from no-reply@dropbox.com

I’ll be glad if you check it internally.

Thanks anyway

[Hannah]

Hey @Antonio Segurado, thanks for the reply and sorry to jump in.

Can we reach out to you via email, so we can investigate this further?

[Antonio Segurado]

Hello @Hannah

Sure, please reach out if you can.

Thank you

[bookl0ver]

Should I send you a screenshot of the email as well?
I got the email as well, but I was waiting until today because I was waiting for my pay to hit my account.

Also, I had the payment page set up for me to take care of today. On that page, it said "until December 2nd". I refreshed the page. Now it's saying "deal expired".

[Walter]

Hey @Antonio Segurado & @bookl0ver, sorry to jump in here, but I've just sent you both an email to have a further look internally.

Please have a look at your inbox and we'll take it from there. 

[Antonio Segurado]

No solution and I am confused as a user. Now they’re claiming my email was unofficial. This whole situation probably predicts the bad support dropbox has. I am badly impressed by Dropbox throwing fake discounts.

[Nancy]

Hi @Antonio Segurado, sorry for jumping in. 

I checked your ticket and I can see that the issue was that you didn’t reply back from the email address that’s linked to your Community profile here; this has nothing to do with the discount email you received. 

Your case has now been forwarded to our advanced team.

[Antonio Segurado · Accepted solution]

After trading multiple emails finally received the discount again.