Billing issue

Angela Keniston

Hello! Not sure what to do. I cancelled my DropBox Plus account because my company requires we use Teams exclusively now and I did successfully cancel and receive a refund for one annual charge. However, I was charged twice for my now cancelled account and I only received a refund for one charge. But now that I don't have the upgraded account, apparently there is no way for me to contact the help desk or billing people or anything. Anyone else encountered this issue before? Please advise! Thank you!!!

Mark

Hi @Angela Keniston

You need to contact support via www.dropbox.com/support. You can also reply to the previous emails and threads you had with them about it as that would reopen it for you.

If you need to email its via the above link but while NOT LOGGED IN. Even to here - so use an incognito window.

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Billing issue

Billing issue

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