Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello! Not sure what to do. I cancelled my DropBox Plus account because my company requires we use Teams exclusively now and I did successfully cancel and receive a refund for one annual charge. However, I was charged twice for my now cancelled account and I only received a refund for one charge. But now that I don't have the upgraded account, apparently there is no way for me to contact the help desk or billing people or anything. Anyone else encountered this issue before? Please advise! Thank you!!!
You need to contact support via www.dropbox.com/support. You can also reply to the previous emails and threads you had with them about it as that would reopen it for you.
If you need to email its via the above link but while NOT LOGGED IN. Even to here - so use an incognito window.
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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