Re: Banned links or temporarily disabled links

Nick T.6 · ‎07-02-2015

I'm new to Dropbox. It's about 1 week.
I have uploaded soccer game videos to share with parents & players.
Yesterday, shortly after uploading the 3rd of 3 games.
My links all got banned. I managed to lift the ban.

Shortly after, my links got temporarily disabled again.
When will this temporary ban be lifted??
how can I prevent this from happening?

Lana P.1 · ‎07-03-2015

Hi ,

Shared links and file requests are automatically banned when they generate large amounts of traffic and exceed our bandwidth or download limits. In order to prevent abuse, Basic accounts are limited to 20 GB of bandwidth and 100,000 downloads per day, while Pro and Business accounts have a much higher limit of 200 GB per day and unlimited downloads.

Please note that Dropbox does not offer a way to buy an additional bandwidth allowance for your account.

Due to the way we track shared links and file requests, we cannot provide information about why a particular link or file request was banned.

However, if a recipient of a shared link sends it to other users who subsequently download it, this could account for high bandwidth usage. Similarly, if a single recipient downloads the shared link multiple times, each download is counted separately for bandwidth tracking purposes. This can also cause shared links to be banned.

If a requester receives a large number of uploads of files by one user or multiple users, this could account for high bandwidth usage. This could be due to one recipient re-uploading a file often or if a recipient forwards the file request email to other users who subsequently upload files.

Shared links and file requests are banned temporarily (1 day for the first time) and will be restored when the ban has expired.

Cheers,
Maxine

View solution in original post

Lana P.1 · ‎07-03-2015

Hi ,

Shared links and file requests are automatically banned when they generate large amounts of traffic and exceed our bandwidth or download limits. In order to prevent abuse, Basic accounts are limited to 20 GB of bandwidth and 100,000 downloads per day, while Pro and Business accounts have a much higher limit of 200 GB per day and unlimited downloads.

Please note that Dropbox does not offer a way to buy an additional bandwidth allowance for your account.

Due to the way we track shared links and file requests, we cannot provide information about why a particular link or file request was banned.

However, if a recipient of a shared link sends it to other users who subsequently download it, this could account for high bandwidth usage. Similarly, if a single recipient downloads the shared link multiple times, each download is counted separately for bandwidth tracking purposes. This can also cause shared links to be banned.

If a requester receives a large number of uploads of files by one user or multiple users, this could account for high bandwidth usage. This could be due to one recipient re-uploading a file often or if a recipient forwards the file request email to other users who subsequently upload files.

Shared links and file requests are banned temporarily (1 day for the first time) and will be restored when the ban has expired.

Cheers,
Maxine

randy d.5 · ‎03-14-2016

I just ran into this issue. I get maybe 500-1,000 downloads a day and I have a pro plan but somehow they still banned my links from being shared. Why does this happen? Do I need to wait a full day? My users are complaining to me how can I get this fixed right away.

Rich · ‎03-14-2016

Why does this happen?

Links can be suspended for a number of reasons, not just bandwidth overage. Though bandwidth is the most common cause, it could also be a copyright issue, a virus detection, etc. Only Support can tell you the exact reason.

Do I need to wait a full day?

For a bandwidth related suspension, yes, with each subsequent suspension lasting longer. Other suspensions may not be lifted until the cause of the problem has been corrected

My users are complaining to me how can I get this fixed right away.

You have to wait out the suspension. If it's for a reason other than bandwidth, you'll need to contact Support.

randy d.5 · ‎03-14-2016

I contacted support but I have yet to hear from them

Mark · ‎03-14-2016

Replies take 2 - 3 working days usually Randy.

You can track at http://dropbox.zendesk.com

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mike t.23 · ‎05-07-2016

Im sick of drop box!!!! Im going to google docs!

Robert S. · ‎05-08-2016

Im sick of drop box!!!! Im going to google docs!

No problem, whatever works for you.

FFG R. · ‎06-02-2016

How long the ban will expire? -- please, that's the most critical thing that generates all the anxiety.

Rich · ‎06-02-2016

How long the ban will expire?

Read the entire thread, please. As stated:

Shared links and file requests are banned temporarily (1 day for the first time) and will be restored when the ban has expired.
Do I need to wait a full day?

For a bandwidth related suspension, yes, with each subsequent suspension lasting longer. Other suspensions may not be lifted until the cause of the problem has been corrected.