Apple payment succeeded, but still no Dropbox subscription

[coskun o.]

I have been using the "professional" plan for many years with a subscription to the Dropbox app store. Last month, Dropbox could not receive the payment because the internet usage limit of my credit card was closed. I then immediately restored and updated the payment and the money was withdrawn from my account. However, for about 1 month, I have received a mail from dropboz that no payment has been received from my account. Today my account was downgraded to Basic version. My account now appears as professional on the apple store. There is no problem with my payment. Please help me solve my problem as soon as possible.

[Megan]

Hi there, @CrazyTux!

We sure can investigate internally. I went ahead, and sent an email your way in order for us to see what we can find.

Thanks!

[CrazyTux]

Thank you! I’ve responded per the request.

[CrazyTux]

My ticket with Dropbox was closed without an actual resolution subsequent emails into my email thread result in non monitored mailbox response.