Plans and Subscriptions
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I have been using the "professional" plan for many years with a subscription to the Dropbox app store. Last month, Dropbox could not receive the payment because the internet usage limit of my credit card was closed. I then immediately restored and updated the payment and the money was withdrawn from my account. However, for about 1 month, I have received a mail from dropboz that no payment has been received from my account. Today my account was downgraded to Basic version. My account now appears as professional on the apple store. There is no problem with my payment. Please help me solve my problem as soon as possible.
Thanks for letting us know here, @coskun o.!
Have you followed these steps to restore purchases on your Dropbox account? Does that seem to resolve the issue, or are you getting any errors?
Also, if you check the latest receipt from Apple about your recent payment, has it been sent to a different email address perhaps? I’d like to double check if a second Dropbox account could have been upgraded instead.
Let me know.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi
I applied all of these solutions after my account was not paid last month. Then the payment was withdrawn from my card. The receipt shows my normal e-mail address. It will be renewed again on 05.01.2024. But although I have made my payments, I cannot use it now.
Thanks for clarifying that! Can I log a ticket for you then, so that we can look into this internally?
I can message you to this email address.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Yes. Im waiting. Thanks
@coskun o., please check your email address, and respond back to me.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Sorry to hear that you're having this issue, @CrazyTux.
Have you ever tried to restore your purchase from within the Dropbox app?
As long as you want to keep your Dropbox subscription, of course, you can try the steps here and let us know if they helped.
Thanks.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!