Account upgrade

[KathyStar1]

I have paid to upgrade my account.  My credit card was charged twice.  I have cancelled one with the card provider.  Dropbox nevertheless downgraded my plan and says I have not paid but I clearly have.  There was no email receipt.  The correct email address is associated with the Dropbox account.  Dropbox will not communicate with me except by a BOT as a I do not have a paid for account.  Very frustrating!  I think I may need to go to the ombudsman if they won't cancel the other payment for which I am receiving no service.  

[Megan]

Hey @KathyStar1, unfortunately we can't share our direct emails, but here's what you can do: 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more!