Plans and Subscriptions
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I have paid to upgrade my account. My credit card was charged twice. I have cancelled one with the card provider. Dropbox nevertheless downgraded my plan and says I have not paid but I clearly have. There was no email receipt. The correct email address is associated with the Dropbox account. Dropbox will not communicate with me except by a BOT as a I do not have a paid for account. Very frustrating! I think I may need to go to the ombudsman if they won't cancel the other payment for which I am receiving no service.
Hey there @KathyStar1, sorry to hear about this.
As we'd require some sensitive information to look further into this for you, would it be OK If we reached out via the email address that's connected to your profile here, on our Community?
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there
Yes, please send me an email. I am assuming you have access to my email address.
Thanks
Kathy
Hey @KathyStar1, I just sent you an email, so make sure to get back to me, when you can.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I have responded to your message but I keep getting a failure response. Is there anyone at Dropbox interested in fixing this?
Hey @KathyStar1, sorry to jump in here, but could you send us a screenshot of the error you're getting when trying to respond to Hannah's email?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey @KathyStar1, do you try to respond to Hannah directly through your email chain when you get this error?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Yes I do. Can you give me a direct email that I contact? That is, not through this community app. If I am a customer or to be a customer, this method of communication is really hopeless.
Thanks
Kathy
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!