Account hasn't been upgraded, even though I paid.

[elady333]

Paid my subscription late and changed billing method.  Payment processed but still receiving error about I am over limit and not synching.  I have tried to contact anyone about this with no success.  How do I get this resolved?

[Mark]

Hi @elady333 what is your ticket number?

[Tnroe24]

I’m having the same issue. Upgraded to both plus and professional and I still can’t access any space to upload files after getting billed. I even deleted and Re-downloaded the app several times to see if it would work and it didn’t

Is there a direct email or customer support chat that someone can help me with this issue?

Thanks,
Tunisia

[elady333]

Speaking to someone would be really nice....

[Nancy]

Hi @elady333 and @Tnroe24, thanks for posting on the Community! 

@elady333, since you mention you’ve contacted us before, do you have a ticket number that you can send perhaps, like @Mark suggested, so that I can have a look? 

Also, can you clarify if both of you upgraded your accounts directly via the Dropbox website or the App Store/Play Store on your phone instead? 

Let me know.

[Tnroe24]

Hi Nancy,

Thanks for your feedback! I actually spoke to someone from the sales chat and they recommended me to contact support but I didn’t get a chance to place an issue for a ticket number.

Nevertheless, I purchased the plus and professional plans through the Apple app for Dropbox for subscriptions.

Tunisia

[Tnroe24]

I tried to upgrade again with the professional plan through the app to see if it would open up the 3TB space but I keep getting an error message of “Update Failure”

Tunisia

[Nancy]

Thanks for clarifying that, Tunisia!

Can you take a look at the steps described here and let me know if they help restore your in-app purchase?

[Tnroe24]

Hey Nancy,

Yes, so I just performed all of those steps twice and it’s still giving me an error message.

Unable to restore purchases
This operation couldn’t be completed
(NSURLErrorDomain error 409)

Tunisia

[Walter]

Hey @Tnroe24, sorry to jump in here, but have you ensured that your device's OS and the version of our mobile app are completely up to date on your device?

If you did and still  get an error, please send us a screenshot so that we can have a visual too.