I accidentally joined a business account. How can I go back to my original plan?

[HazelRevilla]

Hey! Please help me I'm being charged for a dropbox business account. I didn't mean to have it clicked. A client shared a link to a folder. Now I'm being registered to a business account. I want my original plan to be restored which is 2tb per year only. Please help thank you!

[PD24]

Help! I've accepted an invitation to a colleague's Dropbox to help with her clients while she's on maternity leave. Instead of showing her main folder and sub-folders in my account, now mine has been absorbed into her account somehow – can I rewind to an hour ago to fix this? I've also received notification of a refund for my Dropbox subscription which is not at all what I wanted. Hope I'm articulating this ok... very stressed, and don't want to stress her out, please help!

[Hannah]

Hey @PD24, thanks for reaching out to us.

It sounds like you've accidentally joined a Dropbox team account.

To go back to your individual account now, the admin of the team, in this case your colleague, will need to convert your account back to an individual Basic account.

That way, the team files will be removed and you'll keep your personal files and your account.

Since you'll go back to the free version and you've received a prorated refund for your previous plan, you can simply re-upgrade from this page.

I hope this helps!

[TC55]

I purchased my own Dropbox for my company's folders. We are working with another company, and they accidently invited me to join their Dropbox. I accepted the invite (not knowing this was a mistake), and was refunded my original purchase and am now on their plan it appears. I would like to be removed from theirs, and go back to my original plan with just my company. 

[Mark]

Hi @TC55 

You need to ask that the company remove you note they must not delete you. Then you will be removed and downgraded back to a free account at which point you can re-upgrade. 

The only people who can do that though are the business themselves. 

[Rich]

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You need to ask that the company remove you note they must not delete you.

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• https://help.dropbox.com/account-access/convert-to-individual