can we get the dropbox passwords app to work on a Pixel 7?

[ryan l.5]

I t would save me so much time and money, it worked perfect on a pixel 6a

[Jay]

Hi @ryan l.5, thanks for bringing this to our attention.

Could you clarify what issues you're experiencing on the Pixel 7 when using the Dropbox Passwords app?

Any other info or screenshots would be helpful!

[ryan l.5]

the phone is brand new from google, Pixel 7, app worked fine on Pixel 6a, I have uninstalled dropbox and passwords app, then restarted my phone then re-installed, i have cleared the cache and then done it again, I have tried uninstalling then powering off the phone then re-installing, i have treid uninstalling then re-installing while the phone is left on.  If there is some sequence of clearing the cache uninstalling and reinstalling that you would recommend I would try it, I think I tried every possible way.  all my passwords are 16 digit randomly generated and I have to type them in to my phone using the passwords app on my desktop and it certainly made setting up a new phone take hours longer than with the app working. I send the feedback daily, "make this work on a pixel 7"  you should have plenty of reports with the included system info box checked, I just sent you a couple more to look at. 

[Megan]

Hi @ryan l.5, I checked with our team, and it seems that we are currently troubleshooting a few Pixel 7 functions. 

I'll come back with more updates in regards to this soon. Thanks! 

[BenDBX]

Hello Everybody,

This issue should be fixed on Pixel 7 with the latest Android update. Please let us know if you are still experiencing this crash and I will make sure it gets brought to the attention of the appropriate team!

Regards,

Ben

[paulocolaco]

Hi Megan,

Any news on DB Passwords compatibility with Pixel 7a.

Can´t make it work.

In my previous phone (it had a fingerprint reader on the back) the app only opened when I cleared it with fingerprint. In Pixel 7a it doesn't try to read the fingerprint, so it simply doesn't work.

Thanks.

Paulo

[Hannah]

Hey @paulocolaco, sorry to hear about this.

Have you tried uninstalling the app, restarting your device and reinstalling it, to see if that helps?

[paulocolaco]

Hi @Hannah 

Did it, it's working (I admit I feel somewhat dumb). Fingerprint reader now shows (can you believe I had never seen it before, never showed in my previous phone) and I can unlock the app.

Thanks.

Paulo