You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

HoneyRyder's avatar
HoneyRyder
Explorer | Level 3
10 months ago

Why can't I access Dropbox Backup on the mobile app?

Hello,

 

In the older version of Dropbox - Mac Folders such as Desktop, Documents, Downloads were automatically uploaded into Dropbox and accessible via the Mobile App.

Now you can only Backup these folders and access them via the web here - https://www.dropbox.com/backup/all

 

This isn't streamlined at all - I really suggest and hope that you return to the previous version where these Mac folders were automatically included in Dropbox and accessible by the Mobile App.

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi HoneyRyder, thanks for contacting us!

     

    We appreciate the feedback on the previous change to the service.. 
     
    We take all comments into consideration when improving the Dropbox site and services.

    • ds2f's avatar
      ds2f
      New member | Level 2

      Another paid user requesting access to my Dropbox Backup through the existing mobile app. This is important functionality for me and it exists and works well on many competing cloud backup services.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!