Restoring my computer from a Dropbox Backup is slow

[Jled81]

Hard drive crashed, attempting to restore to new one

Nothing seems to be happening

[Mark]

How long have you given it? 

What does it say if you mouse over the Dropbox icon?

[Jled81]

It's been over an hour

It says up to date

[Jay]

Hi @Jled81, thanks for messaging the Community!

Restoring from a computer backup can take time depending on the number of files in the backup.

I'd recommend giving some more time for the backup to continue.

Keep me posted!

[Jled81]

Let it run overnight. Didn't do anything. Today I was able to download 2 folders manually. The next 2 that I need I get the message "Attempted to zip too many files"

[Jled81]

Today I was able to download 2 folders manually. The next 2 that I need I get the message "Attempted to zip too many files"

[Nancy]

To clarify, has your backup been fully restored now or is there no progress still? 

Are you trying to download your backup files, or files from your Home page, when this error appears?

[Jled81]

No progress, even after long chat session, other than 2 folders I was able to download myself previously. Trying to download backup. 

[Nancy]

Hmm, I see. Since you’re already in touch with our support team, I’d suggest continuing with them directly, as they have account visibility that we don’t here on the forum. 

I’ve located your ticket in our system and also left an internal note for them to see. They should reply to you as soon as possible.