Passwords shuts down immediately on Android

[Geoff S.10]

I installed Passwords from the Play Store on my Pixel 6a phone running Android 13 but it shuts down immediately after I click it.  

[Jay]

Hi @Geoff S.10, thanks for bringing this to our attention.

Could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Keep me updated with any progress!

[Geoff S.10]

I did that already and it had no effect.  The app did work last week when I first installed it but now fails immediately.

[Jay]

Could you try clearing the cache and data of the Dropbox Passwords app via the Android settings, and then try the uninstall process I mentioned previously?

[Geoff S.10]

Did not help. Either it just shuts down immediately or I get "Dropbox Passwords keeps stopping".

[Geoff S.10]

Please assist.

[Hannah]

Hey @Geoff S.10, thanks for your reply.

Can we send you an email, so we can look into this internally?

[otanuki]

I ran into the same issue. But deleting the cache and storage, then reinstalling fixed it for me.

[nweiss · Accepted solution]

Hi Geoff,

we are pleased to announce the release of a new Passwords Android version, 278.10, specifically designed to fix the crashes that were related to device backups. To resolve these problems, it is necessary to perform a clean install of the new app version. This process will help eliminate any lingering data conflicts or corrupted files on your device.

If you continue to experience issues or have questions, please do not hesitate to reply to this thread!