We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

DeanGray01's avatar
DeanGray01
Explorer | Level 3
6 months ago

How to use Dropbox Sign in person?

I cant work out how to use dropbox sign in person ? Wanting clients to be able to sign a contract on my tablet. Sounds easy, however the instructions from dropbox are not even close to working. Any h...
Dropbox Sign
  • DbxNate's avatar
    DbxNate
    6 months ago

    Hey Dean! I'm a former engineer at HelloSign. Let me see if I might be able to help.

     

    You're correct, Dropbox Sign (formerly HelloSign) does support In-Person Signing. That Help Center article you shared is accurate and appears up to date. I have a few questions for you:

     

    1. Are you attempting to enable In-person Signing on hellosign.com, or using Dropbox.com?
    2. As noted in the article, you will need a paid Standard or Premium plan. Can you confirm you're on one of these plans?
    3. When you follow the steps in the article, are you able to toggle the "In-person signing" switch to "On"?
    4. After doing so, do you see the link underneath "In-person signing"? 
DbxNate's avatar
DbxNate
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey Dean! I'm a former engineer at HelloSign. Let me see if I might be able to help.

 

You're correct, Dropbox Sign (formerly HelloSign) does support In-Person Signing. That Help Center article you shared is accurate and appears up to date. I have a few questions for you:

 

  1. Are you attempting to enable In-person Signing on hellosign.com, or using Dropbox.com?
  2. As noted in the article, you will need a paid Standard or Premium plan. Can you confirm you're on one of these plans?
  3. When you follow the steps in the article, are you able to toggle the "In-person signing" switch to "On"?
  4. After doing so, do you see the link underneath "In-person signing"? 
  • DeanGray01's avatar
    DeanGray01
    Explorer | Level 3
    6 months ago

    Thank you Nate, all sorted now, one of the biggest issues was that dropbox did not like that the tablet was in Landscape mode, once in the potrait position everything seemed to work fine. Thanks again 👍

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!