I'm trying to use Google Docs with Dropbox and I'm having issues with Safari. I've created a doc, but when I go to edit it, Safari says: "Google Sheets needs access Google Sheets needs to authenticate your session. Please allow cookie access for Google Sheets by clicking here. Learn more to allow access to third-party cookies." So I click the "here" link to allow cookies, but then I get the following message: "Cookie access failed Without cookie access, Google Sheets cannot authenticate your session. Please allow access to continue to Google Sheets by clicking here." Clicking "here" in this case does nothing. Using Chrome, everything works fine, but I'm stuck with these errors on Safari. There's no 3rd party cookies setting I can see in Safari settings either (I'm on 10.14.5). Any clues as to how to get this working with Sarafi?

Hi All, Was just dealing with this issue and I seem to have found the fix. Essentially, Safari automatically blocks cookies and tracking when you open the google docs link from drop box as it is changing domain - a cross-site tracking. Hence you have to allow to be tracked cross-websites (a setting in preferences).

Someone on my team is having this same issue and none of these fix the problem. Was there another solution?

Hey there mstgrv, Could you please try using a private window in Safari to see if the issue persists there too? This should rule out any browser extensions that may be interfering. If this doesn’t seem to help resolve the issue, please try clearing your browser’s cache and trying to edit the Google sheet again. Let me know how it goes - Cheers!

I am having the same exact issue. Using private window did not have any effect on the problem

Hey SM15, Can you just let me know if clearing the browser cache helps to resolve the issue for you? If not, please can you send me a screenshot of the error messages you see (excluding any personal info)? Also, can you let me know if you followed the steps to allow cookies linked in the option “Learn more to allow access to third-party cookies.”? Looking forward to your reply - Thanks!

Google Docs + Safari - not working | The Dropbox Community

Daphne
Dropbox Staff
6 years ago
Hey there mstgrv,

Could you please try using a private window in Safari to see if the issue persists there too? This should rule out any browser extensions that may be interfering.

If this doesn’t seem to help resolve the issue, please try clearing your browser’s cache and trying to edit the Google sheet again.

Let me know how it goes - Cheers!
- SM15
  New member | Level 2
  6 years ago
  I am having the same exact issue.
  
  Using private window did not have any effect on the problem
  - Daphne
    Dropbox Staff
    6 years ago
    Hey SM15,
    
    Can you just let me know if clearing the browser cache helps to resolve the issue for you?
    
    If not, please can you send me a screenshot of the error messages you see (excluding any personal info)? Also, can you let me know if you followed the steps to allow cookies linked in the option “Learn more to allow access to third-party cookies.”?
    
    Looking forward to your reply - Thanks!
KAPINNEY
New member | Level 2
5 years ago
To Whom It May Concern,
I am trying to work with dropbox on my safari browser. I have the dropbox app downloaded on my MacBook Air (using macOS Catalina). When I try to open dropbox via the app, online website, or file folder, I receive this message: "Google Sheets needs access. Google Sheets needs to authenticate your session. Please allow cookie access for Google Sheets by clicking here. Learn more to allow access to third-party cookies."
I have triued clicking on the "click here" button and receive this response: "Cookie access failed. Without cookie access, Google Sheets cannot authenticate your session. Please allow access to continue to Google Sheets by clicking here. Learn more to allow access to third-party cookies."
How do I fix this issue? In reading some online posts, it looks like some people have recommended Deleted Caches and also your browser history. I have done this several times but the issue soon repeats itself a few minutes later. Any insight into this technical issue would be much appreciated. Thank you!
- Fiona
  Dropbox Staff
  5 years ago
  Hi KAPINNEY,
  
  Sorry to hear that Safari is giving you this error.
  
  We have an onoging discussion with other people reporting the same issue, so I am merging your post there to have all reports in the same thread.
  
  A few questions for you:
  
  Do you get the same issue with other browsers?
  
  Can you please check your connected apps page here, to see if your Google account is showing as connected there?
  
  Thank you!
  - KAPINNEY
    New member | Level 2
    5 years ago
    Google Chrome opens the documents fine, but the MacBook Air (macOS Catalina) fan starts going crazy. It sounds like an airplane is taking off. When you close Chrome and Dropbox, this goes away.
    Safari does not open any Dropbox google sheets/excel spreadsheets. It does work with Dropbox Word Documents.
    Have not tried Firefox.
    Google account is linked in Dropbox.
cprice1
Explorer | Level 3
5 years ago
I too am having this same issue.
Using Safari (13.0.4)
Mac OS 10.14.6
I am signed in to Google and Dropbox with the same email.
Have tried private browsing, cleared cache. Followed the steps under 3rd party cookies and verified that cookies are allowed in the Safari preferences.
Repeatedly receive "Cookie access failed" message (picture attached).
I did notice that everytime I have tried to create a Google Doc, it creates an untitled Google Doc in my root Dropbox folder, but if I try to open I get the cookie error.
Thanks @Daphne
- Daphne
  Dropbox Staff
  5 years ago
  Hey peeps, thanks for joining us here!
  
  Apologies for the delay KAPINNEY, can you just check within your Safari preferences that cookies are not blocked? You can check out the steps here.
  
  Also, cprice1, can you just confirm for me if you see your Google account is showing as connected within your account settings here?
  
  Looking forward to hearing back from your both!
  - simmenfl
    New member | Level 2
    5 years ago
    Having the same issue. I tried setting my default browser to Chrome and everything worked fine as expected, so I doubt the settings are related to my Dropbox/Google account. Hence I concluded the issue is with Safari. I tried turning off "Prevent cross-site tracking" but that didn't do anything, and of course also Cookies are allowed. Also tried clearing the cache, private browser, etc. all didn't work.
    Seems to be an issue with Dropbox & Safari.